Frequently Asked Questions About Removals

Man and Vans have been doing removals (light and otherwise) since 2005 and over time we have been asked many questions that repeat time and time again. Many customers have the same worries and concerns in the days before and following moving house or office. We felt that a centralised resource for these questions would be useful to both existing and new customers.

How Do I Book With Man and Vans?

You can get a quick quote by simply filling in the form on our website, talking to us over live chat or by even just giving us a call on 020 7193 5486. Read more about our free tailored quotes here.

How Much Would It Cost To Use Man and Vans For Less Than An Hour?

Generally, our rates depend on the specifics of your move and how many movers are needed. Our hourly rates vary between £40 and £70. Read more about our the cost of our removal services here.

Do I have To Book In Advance?

Booking your move in advance is always suggested as we can not guarantee that our vans will be available on short term notice. Read more about booking in advance with Man and Vans removal company here.

What Happens If My Moving Dates Change?

If your moving date changes please contact Man and Vans immediately to reschedule your move. Read more about how to reschedule our removal service here.

Where Can Man and Vans Move Me to?

We offer removals to almost any destination in Europe or the UK. Read more about our local and international moves here.

How Accurate Will My Estimate Moving Quote Be?

At Man & Vans, we try our best to provide an accurate moving quote first time round. Read more about considerations that may influence your removals quote here.

What Size Are Your Vans?

Our removal vans are similar to the size of a mini bus. Read more about the dimensions and capacity of our vans here.

What Can’t You Move?

No job is too big or small for us at Man and Vans. Read more about what our removal company can do for you here.

When Is The Best Time To Move?

Most offices need to be vacated by the end of the month to allow for the new tenants to move in. You may want to pack your office furniture in the evening while employees are not at work. Read more about our office removals in London here.

How Do I Add Or Remove Items From My Moving List?

If you need to add or remove items to your moving list, please contact Man and Vans immediately to make the changes to our database. Find out alternative ways to change your moving list here.

Can I Insure My Valuables?

Our removals services are fully insured so that you can rest assured that your beloved valuables are safe and covered. Read more about our moving insurance here.

What Happens When Something Breaks During The Moving Process?

In the unlikely event that something were to break during the removals process, insurance will cover any applicable costs. Read more about our insurance cover here.

Who Do I Call If The Driver Happens To Be Late?

In the event that Man and Vans is late for moving your house or office, please contact Michael on 0777 133 1374 and he will gladly assist you. Read more about other ways to contact us here.

Can I Drive In The Van While My Possessions Are Being Moved?

Unfortunately, we do not allow customers to drive in the van during the removals process. Read more about our removals policy here.

Are Stairs A Problem?

Stairs are certainly not a problem, however, the number of stairs you have will be incorporated into your quote. Read more about our policy on stairs here.

Do You Move Pianos?

Yes, we do. Whether you have an upright or electric  or even a baby piano we can move it. Read more about considerations for moving a piano here.

Are There Any Hidden Costs?

We can guarantee that there are no hidden costs when it comes to our removal, packaging and storage services. Read more about our services  here.

Should I Tip My Movers?

As with many service industries, if you wish to thank the movers for a job well done by tipping them, please do so. However it is not a requirement.

Do I Have To Provide Food And Beverages For The Movers?

Providing food and beverages for your movers is not required. Read more here.

When Is The Best Day To Move?

Moving mid-month is cheaper than at the beginning or at the end of the month. Moving during the week during working hours can also lower your costs. However, if you need us to move you after hours or during the weekend, we can arrange this for you.

How Do I Ensure That My Belongings End Up In The Right Room?

Our professional movers will work closely with you to ensure that the right furniture and boxes are placed in the right rooms. At the start of the move, please tell our movers where you would your furniture to be placed. To make our job of placing your boxes in the right rooms easier, please label your boxes correctly.

Will You Move My Plants?

We can transport plants that are appropriately packaged, however, we can not guarantee safe transportation of live plants. If your plants are not packaged correctly, unfortunately they will not be loaded in our vans as they may cause a mess and damage your other furniture.

Will You Move My Pets?

Unfortunately, this is a service we can not offer. There is no safe space in our vans for your pets to ride in. They can not be transported in the front of the van for liability reasons and in the back of the van due to lack of climate control as well as the possibility of heavy objects shifting.

What Happens If I Have Not Finished Packing By My Move Date?

If your move date is fast approaching and it is clear that you will not be fully prepared by your move date, please contact Man & Vans immediately.  We will attempt to work out the best possible solution to help you make your move date. We offer a service that can assist you with packaging. If small items are left to pack, our movers can help you complete this task, however, this will mean more time spent on the move and ultimately rise your removal cost. Alternatively, we can push back your removal date.

Can The Movers Arrange My Furniture To My Liking In My New Home?

Most certainly. When we deliver your furniture to your new home, the movers will work closely with you to ensure that all items and boxes are placed in the right room. We are happy to arrange and rearrange until the furniture is positioned to exactly how you want it.

How Can I Guarantee That My Prized Possessions Are Treated With Care?

Simply, point out your large prized possessions at the start of the removal process and the necessary steps will be taken to ensure that they are cared for. For your own peace of mind, you might want to consider moving small valuables yourself in your own vehicle.

Will Having A Family Member Or Friend Help On The Day Lower My Costs?

We highly recommend that you leave all the moving to us. Our professional movers have vast experience in removals and are best suited to carry the weight and negotiate the load of the truck. Having non-professionals work alongside us can slow down the removal process and cause higher costs in the long run due to this.

Will The Weather Affect My Move?

Our professional movers at Man & Vans are prepared to move during rain, sleet or snow unless the occasion is dubbed too unsafe to do so. Our moving vans come equipped with supplies to protect your belongings from inclement weather. If accessing your space is blocked due to the elements, we recommend that you clear the access ways in preparation for our arrival.

Do I Have To Empty Out My Wardrobes And Cupboard Spaces?

Generally, it is preferred if all objects are removed from cabinets especially in lateral file and wooden cabinets. However, metal or plastic 2-drawer filing cabinets can be left full. For 4-drawer metal or plastic cabinets, the two top drawers have to be emptied.

Can You Move Furniture While People Are Still Working In The Office?

We are happy to help you move office during working hours, but the noise levels may be disruptive. We are a dedicated removals company and are happy to accommodate your needs. Read more here.

When Is The Best Time To Move My Office?

We highly recommend that office removals after hours or during the weekend to ensure minimal disturbance during the moving process. Read more about moving companies here.

Can You Dismantle Office Furniture?

We can help you with dismantling or reassembling your furniture when you move. Please let us know if you would like us to assist you with this when making your booking. Read more about how to ensure your furniture does not get damaged during a move.

 What Packaging Options Do You Offer?

We offer three comprehensive packaging options that will help make your move easier. Read more about the single room, standard and large packaging options here.

Who Will Pack My Belongings?

If you don’t want to do the packaging yourself, we can gladly assist. Our expert removers will pack your belongings to ensure they are safe and sound during the removal process.

How Long Will It Take To Pack Up My House?

Packing time is all dependent on how big your home or office space is and the number of items that need to be packed in boxes or secured for transit. Read more about our packaging service here.

Can You Provide All The Packaging Materials?

We can supply packaging materials if you are planning to pack up your home or office yourself. These packaging materials can be delivered prior to your move. Read more about our packaging materials here.

Do You Have An Unpacking Option?

Our removal experts are more than happy to not only help you pack but unpack your beloved possessions. Read more about our unpacking service here.

What Storage Options Do You Offer?

We offer both long and short term storage options to our customers. Read more about what we have to offer here.

Where Are Your Storage Containers?

Our short term storage containers are located in London whereas our long term containers are held in Gloucestershire.

How Long Before I Visit My Storage Do I Have To Give Notice?

Short term storage customers need to notify us 48 hours before visiting their storage container. Long term storage customers, on the other hand, need to notify us one week prior to visiting their storage containers. Read more about notifying us here.











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